Built on trust

The most uncomfortable part of calling a plumber is not the leak. It is opening the door to someone you have never met. We built Know Before They Knock™ to change that. Before every Palm visit, you receive your technician's name, photo, and live arrival time. You know who is coming before they pull into your driveway. That is not a feature. It is the minimum we think every homeowner deserves.

The job is not done when the pipe is fixed. It is done when your home looks exactly like it did before we arrived. Shoe covers go on before we cross your threshold. Drop cloths protect your floors and surfaces throughout. When the work is complete, we remove all debris, wipe down the work area, and do a walk-through before we leave. We called it the Clean Exit Standard™ because it needed a name. It needed to be a commitment, not just a courtesy.

One of the most common complaints about plumbers is a bill that does not match the quote. The job took longer. A different part was needed. Nobody told you. We eliminated that entirely. Under The Written Promise™, your full price is in writing before any work begins. Not an estimate. Not a range. The exact number. When the job is done, the bill matches. That promise does not have exceptions.

Every standard above, Know Before They Knock™, The Written Promise™, The Clean Exit Standard™, is backed by one guarantee. The Palm Pledge™ covers all service work and labor for a full 365 days. If our workmanship does not hold for a full year, we return and make it right at no charge. No phone tag. No fine print. The 365-day Palm Pledge™ is how we hold ourselves accountable to every standard we set.