Privacy Policy

Effective October 15, 2026

Who we are

This policy explains how Palm Plumbing and Drain LLC ("Palm," "we," "us") handles information when you visit palmplumbinganddrain.com, call or text us, or book service online. Our office is at 3020 SW 14th Place, Suite 1, Boynton Beach, FL 33426.

Information you give us

When you request service, ask a question or book an appointment, you may share:

• Your name, phone number, email address and service address
• Details about the plumbing issue and your preferred appointment time
• Anything else you choose to tell us on a call, in a text or in an email

Online booking is handled by Housecall Pro, the scheduling system our team uses. Information you enter in the booking form goes to us through Housecall Pro.

Information collected automatically

When you visit the website, standard tools collect limited technical information, such as pages viewed, the site that referred you, general location based on IP address, device and browser type, and the time of your visit. We use:

• Google Tag Manager and Google Analytics to understand how visitors use the site so we can improve it
• Google Ads to measure whether our ads lead to calls and bookings, and to show our ads to people who have visited the site
• CallRail call tracking, which shows a unique phone number on the site so we can tell which ad or page led to your call

For details on the cookies these tools set, see our Cookie Policy.

Phone calls and text messages

Calls to the numbers shown on this website may be recorded and transcribed for quality, training and to confirm service details. If you book with us or give us your mobile number, we may text you about your appointment, including your technician's name and arrival time, estimates, invoices and a request to review our work. Message and data rates may apply. Reply STOP to any text to opt out of further texts.

How we use information

• Schedule, perform and follow up on service
• Send appointment updates, estimates, invoices and receipts
• Answer your questions and requests
• Honor the Palm Pledge™ and handle warranty follow-ups
• Improve our website, advertising and customer service
• Meet legal, tax and accounting obligations

How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us run the business, such as Housecall Pro (scheduling and invoicing), CallRail (call tracking) and Google (analytics and advertising), each limited to the work they do for us
• Payment processors, when you pay an invoice
• Authorities, when the law requires it or to protect our rights, customers or team

Your choices

• You can ask us to update or correct your contact details at any time
• You can opt out of text messages by replying STOP
• You can limit ad personalization through Google's ad settings at adssettings.google.com
• You can block or delete cookies in your browser settings
• You can ask us to delete information we no longer need to keep for legal or business records

Depending on where you live, you may have additional rights under state privacy law. To make any request, call (561) 877-2229 or email palmplumbinganddrain@gmail.com.

How long we keep information

We keep customer and job records as long as needed to provide service, honor warranties and meet legal and tax requirements. We delete or de-identify information when it is no longer needed.

Security

We use reasonable safeguards to protect your information. No website or system is completely secure, so we cannot guarantee absolute security.

Children

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.

Links to other sites

Our website links to other services, such as Housecall Pro for booking and Instagram. Their own privacy policies apply when you use them.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

Contact us

Questions about this policy? Call (561) 877-2229, email palmplumbinganddrain@gmail.com, or write to Palm Plumbing and Drain LLC, 3020 SW 14th Place, Suite 1, Boynton Beach, FL 33426.